Senior Manager of Business Applications & Operations

About Us:

Join a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services.

Job Summary

We are seeking a Senior Manager of Business Applications & Operations to join our team. This will be a strategic and hands-on leader responsible for owning and optimizing the tech stack that enables our business to operate efficiently. This role is ideal for a systems-driven operational leader who thrives in fast-paced environments, ensuring business processes remain efficient, scalable, and aligned with company objectives. As the first dedicated Business Applications hire at this level, this individual will play a pivotal role in shaping how we leverage technology, streamline operations, and maintain a high standard of execution across teams.

Key Responsibilities:

Business Applications Strategy & Management

• Own and administer critical business applications, including Salesforce, NetSuite, Microsoft Office 365 (SharePoint, Teams, etc.), HappyFox, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, Zoom, and BigTime.
• Lead system implementations, migrations, and enhancements, ensuring seamless adoption and alignment with business goals.
• Define and drive the business applications roadmap, identifying and prioritizing technology needs in collaboration with leadership and key stakeholders.
• Partner with functional leaders across Sales, Marketing, Partnerships, Customer Experience, Finance, Product, and Engineering to optimize workflows, automate processes, and improve data integrity.
• Oversee system governance, ensuring data security, compliance, and system performance standards are met.
• Maintain inventory of company laptops and proactively assess purchasing needs. Monitor IT needs in partnership with our managed service provider.
• Own and manage external vendor and contractor relationships, ensuring high-quality service and alignment with company needs.

Operational Excellence & Process Optimization

• Serve as a key operational leader, ensuring that business processes across the company remain scalable, efficient, and aligned with company strategy.
• Support teams by implementing best practices in systems management, business automation, and data flow across platforms.
• Establish and manage an intake and prioritization process for system enhancements and process improvements, ensuring alignment with business goals.
• Drive cross-functional initiatives to streamline, document, and improve operational processes.

Leadership & Team Oversight

• Build and scale the Business Applications function, including hiring, developing, and retaining top talent as the team grows.
• Foster a culture of continuous improvement and collaboration, ensuring the team is aligned with business priorities and empowered to drive impact.

Security Compliance & Risk Management

• Oversee SOC2, GDPR, and HIPPA compliance, ensuring all controls, deliverables, and evidence collection processes are maintained.
• Partner with IT, Security, and Compliance teams to ensure all systems are secure and adhere to internal policies and external regulations.
• Own the response process for IT security questionnaires from customers and prospects, leveraging compliance knowledge bases to provide accurate and efficient answers.
• Work with the Engineering team to conduct and improve annual control tests, including disaster recovery, incident response, and risk management initiatives.
• Point of contact for all compliance inquiries; Ensure all employees are properly trained and aware of security compliance responsibilities.

Qualifications

• Bachelor’s degree or equivalent experience in Business Systems, Operations, Information Technology, or a related field.
• 7+ years of experience managing business applications and operations, with demonstrated leadership in owning company-wide systems.
• Strong understanding of Salesforce, NetSuite, and business automation tools; experience implementing new platforms is a plus.
• Proven track record of optimizing and scaling business processes through technology.
• Experience in cross-functional leadership, working closely with stakeholders to drive operational improvements.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Familiarity with SOC2, GDPR, and HIPPA compliance, risk management, and security best practices.
• Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.
• Ability to effectively communicate complex technical concepts to non-technical stakeholders.

This role is an opportunity for a hands-on leader who is passionate about systems, process optimization, and operational excellence to have a lasting impact on our company's growth and efficiency.

Compensation & Benefits

• Competitive compensation

• Competitive healthcare benefits

• Unlimited vacation

• Internet allowance

• Home office expense reimbursement

• 401(k) employer contributions

• Birthdays off

• Charitable contribution program